Some say Pizza Hut is clean, deplorable. What do you think?
Sent on the 13th of February, 2009
Pizza Hut in Abbotsford needs better management. The two times I've been there, a couple casually-dressed teenagers were in the back breathing over the pizza, perhaps friends of the employees. This is a concerning issue for obvious health reasons. Secondly, the customer service, as exemplified by management, is deplorable. One time we ordered mild hot wings and what we received were hot wings drenched in hot sauce, enough to eat the lining of the stomach. We requested an exchange for honey garlic wings and management refused to save a couple dollars. To insult us, they insisted that the wings were mild and that we can take a taste test to prove their point. Not only was this nonsense from a customer service point of view, but they shot themselves in the foot by not meeting customer expectations. To save a couple bucks, they lost future revenues from repeat visits, and produced negative word of mouth which is more reliable than corporate promotions. Time for Pizza Hut Abbotsford to send its management to business school.
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